An OTC Benefit is a great supplemental benefit for Health Plans to offer to their members. Over-the-Counter medications and products are very popular in the US, with the average US households spending about $338 per year on OTC products. It is estimated that this is approximately 26 trips to a store per year to purchase OTC products. The OTC category is about $40 billion in size and grew by about 2.8% during 2014. Using OTC products is an affordable treatment option for consumers and the entire US healthcare system because it allows people to self-treat for minor ailments and cuts down on unnecessary medical costs.

Here’s what our Members Have to Say

Walter, a member of a Health Plan partnered with OTC Benefit Solutions, spoke with Mariel and mentioned that she was very "kind, courteous, customer focused, and professional, which made the order placement process much easier."
OTC Benefit Solutions
5.0
2017-02-16T14:10:02+00:00
Walter, a member of a Health Plan partnered with OTC Benefit Solutions, spoke with Mariel and mentioned that she was very "kind, courteous, customer focused, and professional, which made the order placement process much easier."
"Bonnie helped me tremendously. She helped me place my order, and without her, I would have been on the phone a lot longer."
OTC Benefit Solutions
5.0
2017-02-16T14:03:52+00:00
"Bonnie helped me tremendously. She helped me place my order, and without her, I would have been on the phone a lot longer."
An OTC Benefits member called in specifically to praise OTC Representative Ariela: "She was delightful and very pleasant."
OTC Benefit Solutions
5.0
2017-02-16T14:13:56+00:00
An OTC Benefits member called in specifically to praise OTC Representative Ariela: "She was delightful and very pleasant."
A Benefits Member named Kimberly called to give compliments to Isaac and Shane. She said they were very kind and helpful, and that she "can’t believe the outstanding customer service from two different reps".
OTC Benefit Solutions
5.0
2017-02-16T13:56:42+00:00
A Benefits Member named Kimberly called to give compliments to Isaac and Shane. She said they were very kind and helpful, and that she "can’t believe the outstanding customer service from two different reps".
"Customer service representative was polite, courteous and patient. I was 100% satisfied as a customer. Wow! Great experience!"
OTC Benefit Solutions
5.0
2017-02-16T09:23:55+00:00
"Customer service representative was polite, courteous and patient. I was 100% satisfied as a customer. Wow! Great experience!"
Ms. Doe worked with Logan, who felt that she was very professional, kind, to the point, and - best of all - was ahead of her when it came to verifying the order by reading it back without being asked to.
OTC Benefit Solutions
5.0
2017-02-16T13:55:17+00:00
Ms. Doe worked with Logan, who felt that she was very professional, kind, to the point, and - best of all - was ahead of her when it came to verifying the order by reading it back without being asked to.
“Very, very courteous, helpful and she had great patience- Keep her [OTC Benefit Customer Service Representative] around forever!”
OTC Benefit Solutions
4.0
2017-02-16T09:23:30+00:00
“Very, very courteous, helpful and she had great patience- Keep her [OTC Benefit Customer Service Representative] around forever!”

"Stephanie has such a pleasant voice!  I’m hard of hearing and I could hear her so clearly. AND she’s pleasant with the callers. I was thrilled to have such a pleasant voice at the other end of the line."

OTC Benefit Solutions
5.0
2017-02-16T09:15:17+00:00
"Stephanie has such a pleasant voice!  I’m hard of hearing and I could hear her so clearly. AND she’s pleasant with the callers. I was thrilled to have such a pleasant voice at the other end of the line."
Alison said that Vernon Clark [an OTC Customer Service Representative] was very professional and thorough. She appreciates receiving these products, and says that the Benefit Program helps out financially.
OTC Benefit Solutions
5.0
2017-02-16T13:58:13+00:00
Alison said that Vernon Clark [an OTC Customer Service Representative] was very professional and thorough. She appreciates receiving these products, and says that the Benefit Program helps out financially.
4.0
9

Tangible Benefit for Members

OTC products popularity with consumers nationwide make this a great selling point for potential members. Members really enjoy the OTC benefit and speaking with our customer service representatives. Here is what a few members had to say about our call center:

Potential members will like the benefit because it supplements what they already spend on OTC products and helps them to get products that they already need and use. It is a tangible benefit for the member that comes directly from their Health Plan and shows that their health is a priority and that their Health Plan is invested in keeping them healthy for the long term.

Are you interested in finding out more about our OTC programs? Contact us today!