Ordering Process

Our programs are setup for Medicare Advantage members to place orders three different ways: by mail, by phone or online. We provide and create all aspects and elements of the ordering process.

Product Catalog and Mail-in Order Form

We design a print-ready product catalog that includes pre-addressed mail-in order forms. Mail orders are processed within 24 hours of reaching us, and members receive their orders within five to seven business days. Additionally, every new shipment includes a new order form.

The layout and design of the catalog are completely customizable. We will provide multiple catalogs if the Health Plan wants to administer the benefit to more than one plan. We offer the option to include product images, active ingredients and pre-paid postage in the catalog. 508 compliant catalogs are available upon request.

Online Webstore

We design a custom webstore loaded with member eligibility files. Because our webstore navigation was designed with the member in mind, our stores are extremely easy to use. Health Plans can assign login credentials for members, or members can have permissions to register and create their own login credentials.

Product and product category purchasing limits can be set on the webstore. We can also include a credit card payment option for members wanting to spend out of pocket beyond their benefit allowance. Members can use the webstore to place orders, check their benefit allowance, and also view the status of orders, point history and plan information.

Dedicated Call Center

Our experienced team of call center representatives are equipped to shop alongside members. At program launch members are given access to a
1-800 service number that is open to place orders seven days a week.

We currently have both English and Spanish speaking representatives, and we offer the option for additional language lines as needed. Health Plans can develop custom scripting for the call center team.